Política de envío
Shipping Policy for Knevia Knee Brace Store
At Knevia, we strive to process and ship your orders as quickly as possible. Please review our shipping policy below for more information on processing times, shipping methods, and estimated delivery times.
- Processing Time
- All orders are processed within 2 business days of receiving the order.
- Business days are Monday through Friday, excluding federal holidays.
- Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number.
- Shipping Methods and Estimated Delivery Times
- We offer standard shipping within the United States via USPS, UPS, or FedEx.
- Estimated delivery time for standard shipping is 10 to 12 business days from the date of shipping.
- We do not offer expedited or international shipping at this time.
- Shipping Costs
- Shipping costs are calculated based on the weight and size of your order and your shipping address.
- Shipping costs will be displayed during the checkout process before you complete your order.
- We do not offer free shipping at this time.
- Tracking Your Order
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
- You can use the tracking number to track the status of your package on the carrier's website.
- Please allow up to 24 hours for the tracking information to be updated on the carrier's website.
- Shipping Restrictions
- We only ship within the United States, including Alaska and Hawaii.
- We do not ship to PO boxes or APO/FPO addresses.
- We do not ship to addresses outside of the United States.
- Damaged or Lost Packages
- If your package arrives damaged, please contact us within 48 hours of receiving the package to report the damage and request a replacement or refund.
- If your package is lost in transit, please contact us and we will work with the carrier to locate the package or issue a replacement or refund.
- Returns and Refunds
- Please refer to our Refund and Return Policy for information on returning products and receiving refunds.
If you have any questions about our shipping policy or need assistance with your order, please contact our customer support team at ninia.0@hotmail.com or call us at +34664494827 . We will be happy to assist you.